Privacy Policy

1. Data controller

The controller of personal data collected through this website is LoRaWAN.bg. For questions about the processing of personal data you can contact us at:

• Email: info@lorawan.bg
• Phone: +359 883 640 555

2. What personal data we collect

We only collect data that is necessary to provide our services and communicate with you:

2.1. Data from the contact form

When you fill in the contact form on our website we collect:

• Name
• Email address
• Phone number (optional)
• Company name (optional)
• The content of your message

2.2. Data from LinkedIn ads and Lead Gen forms

If you submit a LinkedIn Lead Gen form via one of our ads, we may receive the following information from your profile: name, email address, job title, company name and country. This data is provided directly by LinkedIn based on the consent you have given on the LinkedIn platform.

2.3. Technical data

Limited technical data such as IP address, browser type, operating system, time of visit and pages visited are collected automatically. This data is used for security and to improve the service.

3. Purposes of processing

We use your personal data for the following purposes:

• Replying to enquiries you send via the contact form or via a LinkedIn Lead Gen form;
• Providing information about products and services you have shown interest in;
• Preparing and sending quotes, proposals and technical documentation;
• Performing contractual and pre-contractual obligations;
• Improving the functionality and security of the website;
• Complying with legal obligations.

4. Legal basis for processing

We process your personal data on the following legal bases under Article 6 of the GDPR:

• Consent — when you voluntarily send an enquiry via the contact form or a Lead Gen form;
• Performance of a contract — when the data is necessary to prepare or perform a contract with you;
• Legitimate interest — for direct communication with prospective clients who have shown interest in our products and to protect the security of the website;
• Legal obligation — when we are required to retain certain data under applicable law.

5. Retention period

We keep your personal data only for as long as is necessary to achieve the purposes for which it was collected:

• Enquiry data — up to 3 years after the last contact, unless a contractual relationship is established;
• Contractual data — for the term of the contract and up to 5 years after termination, unless a longer period is required by law;
• Marketing data — until you withdraw your consent;
• Technical logs — typically up to 12 months.

6. Recipients and third parties

We do not sell or rent your personal data. We may share data with the following categories of recipients, acting as data processors on our behalf:

• Mailgun — email delivery provider, used to forward messages from the contact form to our company email;
• Hosting and cloud infrastructure provider (Amazon Web Services / AWS) — for hosting the website and the related services;
• LinkedIn — when you submit data through a Lead Gen form on a LinkedIn ad;
• Government and supervisory authorities — only when required by law.

7. Transfer of data outside the EU

Some of our service providers (e.g. Mailgun, AWS, LinkedIn) may process data in countries outside the European Union. In such cases the transfer is carried out under appropriate safeguards, including the Standard Contractual Clauses approved by the European Commission, or other mechanisms recognised by the GDPR.

8. Cookies

Our website may use cookies and similar technologies to ensure the site works properly and to improve the user experience. You can manage or delete cookies at any time via your browser settings. Disabling certain cookies may limit the functionality of the site.

9. Your rights

As a data subject you have the following rights under the GDPR:

• Right of access — to find out whether we process your personal data and to receive a copy of it;
• Right to rectification — to request correction of inaccurate or incomplete data;
• Right to erasure — to request deletion of your data ("right to be forgotten");
• Right to restriction of processing — under certain circumstances;
• Right to portability — to receive your data in a structured, machine-readable format;
• Right to object — to processing based on legitimate interest or for direct marketing;
• Right to withdraw consent — at any time, without affecting the lawfulness of processing prior to the withdrawal;
• Right to lodge a complaint — with the Bulgarian Commission for Personal Data Protection (CPDP), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, website: www.cpdp.bg.

To exercise your rights you can contact us at info@lorawan.bg.

10. Data security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or destruction, including encrypted connections (HTTPS), restricted access to data and regular security reviews.

11. Changes to the policy

We reserve the right to update this Privacy Policy. Any changes will be published on this page with an updated "last updated" date. We recommend that you check this page periodically.

12. Contact

For any questions related to this Privacy Policy or to the processing of your personal data, please contact us:

• Email: info@lorawan.bg
• Phone: +359 883 640 555